With almost every online industry becoming increasingly competitive, it is not surprising to see every hosting company offering a plethora of guarantees with their products and services. Guarantees are reliable indicators of a company’s trustworthiness and the quality of their service. In the web hosting industry guarantees all too common, and fortunately most customers never have to complain to their host about performance problems that violate a specific guarantee. However, this is primarily due to the fact that the majority of hosting users never thoroughly examine their plan terms and conditions, and are therefore not aware of the various guarantees that their host may be defaulting on regularly. The following are various kinds of web hosting money back guarantees that everyone should know about.
Most web hosts offer a guarantee that promises a certain level of performance for their service. In most cases this comes in the form of a 99.9% uptime guarantee, in which the web host promises that each customer will receive access to a web server that is fully functional 99.9% of the time. It should be noted that this may mean 99.9% of one month, one year, or even the entire duration of the hosting plan, depending on the web host’s terms and conditions. Although downtime is a part of web hosting that every webmaster has to deal with sooner or later, it is much more prevalent with shared hosting plans, as servers that are shared amongst hundreds or thousands of webmasters require more frequent maintenance.
Unlimited Disk Space and Bandwidth Guarantees
It is extremely common for a web host to guarantee unlimited disk space and/or bandwidth, as well as a plethora of other unlimited features such as e-mail accounts and MySQL files. Since most webmasters never reach the limits, it is possible for hosts to continue offering unlimited bandwidth and disk space guarantees without repercussions. However, in rare instances there are customers that exceed the limitations within the server, and these customers are usually warned about exceeding the limits via e-mail, after which they can decide to upgrade their hosting plan for stay within their plan limits. It should be noted that some web hosts limit the amount of data that can be uploaded to the server based on the number of files.
Customer Service Guarantees
Some hosts will also offer a guarantee that states you will be satisfied with the quality of customer service and technical support offered. It may be possible to receive a full refund or even free service vouchers from your host if one of their technical support agents was unfriendly or you were required to wait for a representative or email response for an extended period of time. Both of these customer service problems can be easily proven, as all service calls are typically recorded. If your web host refuses to provide compensation for poor customer service it may be a good idea to begin looking for a more appreciative competitor within the hosting industry.
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